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Marketing tactics: Booking.com vs Time to Momo

Lotte-Marie Brouwer

Do you avoid manipulative marketing tactics (such as false urgency and fear-based advertising) and exploitative targeting?

 

 

Business as Usual manipulates you into consumption

Booking.com

Booking.com has repeatedly been criticized by European regulators for how it nudges users toward faster and more frequent bookings. The platform uses urgency cues like “only 1 room left” and “5 people are looking right now,” which create a sense of scarcity that may not always reflect real availability. These signals trigger fear of missing out, pushing users to make quicker decisions than they otherwise would. As a result, the booking process becomes less about careful comparison and more about reacting to perceived pressure.

Beyond urgency messaging, Booking.com also personalizes its interface in ways that can amplify consumption. By highlighting “high demand” properties, emphasizing time-limited discounts, and surfacing emotionally charged reviews, it subtly steers users toward options that convert better rather than those that necessarily fit best. This approach has led to scrutiny and even legal challenges across Europe, where watchdogs argue that such tactics blur the line between helpful information and manipulation.

The cumulative effect is a decision environment shaped to maximize transactions. Instead of empowering users with neutral, transparent information, the platform leans on behavioral psychology to increase profits.

 

Future Entrepreneurs give customers honest information to make an informed choice

Time to Momo

In contrast, Time to Momo positions itself as an alternative to this pressure-driven model. Rather than relying on urgency or scarcity, it provides curated city guides, walking routes, and editorial recommendations grounded in local expertise. The focus is on helping travelers explore destinations thoughtfully, without the distraction of countdown timers or popularity indicators.

Time to Momo’s content-first approach encourages users to engage with travel planning at their own pace. By removing manipulative triggers, it shifts attention back to quality, authenticity, and personal preference. Users are invited to discover neighborhoods, hidden spots, and local favorites based on meaningful context instead of algorithmic pressure.

This model builds trust over time. When recommendations are clearly editorial and not driven by conversion tactics, users can make decisions with confidence. It demonstrates that digital platforms can still be commercially viable while prioritizing transparency and user autonomy over short-term conversion gains.

 

What you can do

If you want to use marketing tactics like a Future Entrepreneur, here are some practical tips:

  • Design for clarity, not pressure: Replace urgency-driven copy with transparent, factual information. For example, show real availability data without exaggeration, and explain pricing changes honestly so customers feel informed rather than rushed.
  • Prioritize long-term trust over short-term conversion: Avoid dark patterns that may boost immediate sales but erode credibility. Clear communication and honest positioning often lead to stronger customer loyalty and repeat business.
  • Use behavioral insights ethically: Understanding psychology isn’t the problem, but misusing it is. Apply it to reduce friction (like simplifying navigation), not to manipulate decisions. This keeps the user experience helpful rather than coercive.
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